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NJSAMS Help Documents

IME Helpline
For Consumer #844-276-2777
For Provider #844-276-2444

Dear Provider,

In an effort to improve our customer service, we have released a new online customer service ticketing system. Please use this new system to submit any issues you may experience. You will be assigned a ticket number so you can track the status of problem resolution. The link can be found under the “Help” menu.

Regards,

OIS - DMHAS
609-777-2164

NJSAMS supports Internet Explorer 8.x or higher. If your browser is older, you may have trouble accessing web site features properly. You can determine the version of your browser by choosing "Help" at the top of your browser window, then select "About" (your browser).

Office of Information Systems - OIS
Division of Mental Health and Addiction Services - DMHAS

NJSAMS Downtime Notification

Please be advised that njsams application will not be available from December 11th (Tuesday) 2018 12:00 pm to December 11th(Tuesday) 2018 8:00 pm due to njsams 4.1 release. during this time njsams and njsams-csc inteface will not be available and no authorizations can be secured through njsams either by provider or by the interim managing entity (ime). system will be restored on December 11th(Tuesday) 2018 8:00 pm for regular business. thank you for your cooperation.

Ticket Management System (TMS) update
We are pleased to inform you that a new feature in TMS is available starting from 12/11/2018. Providers do not need to open a new ticket if a ticket was responded as "INADEQUATE INFO" by reviewer. you can re-submit the same ticket by providing more information. Please click here for step by step process.

Registration for Medicaid Presumptive Eligibility
Please click here for the process to Become a Presumptive Eligibility (PE) Provider.

NJSAMS Quarterly Webinar
NJSAMS’s 2019 quarterly webinars will be organized on February 12th, May 7th, August 6th and November 7th, 2019 from 1:30 pm to 3:30 pm. Registration link will be posted 3 weeks prior to these dates.

NJSAMS EHR Import Feature Specifications
For information about HL7 Specification that NJSAMS support in Phase-I,click: HL7 Specification For sample HL7 file, click: HL7 Sample For HL7 Import proess in NJSAMS, click: EHR Import Process in NJSAMS

Announcement

Dear Providers, As of 05/18/2018, Financial eligibility for individuals seeking DAS contract and Fee for Services will be determined on Federal Poverty Level 2018 guide lines. Real time Medicaid verification has been implemneted which enables providers to check client Medicaid eligiblity through NJSAMS. Providers can import client's demographic data into NJSAMs from their EHR system using HL7 format. Until further notice, the ERL for Medicaid clients will remain open in the ERL Due List for 30 days from the end date of the current Medicaid PA. This does not changed the end date of the existing Medicaid authorization. This does not impact any of the current UM procedures.

Dear Providers, Please click here for DSM-5 changes in NJSAMS as several providers were not familiar with the clinical update regarding 0.5-Early Intervention and the “At Risk” status of a consumer who does not meet DSM-5 criteria for any diagnosis.

NJSAMS 4.1 has been released on 12/11/2018!! Please find the Release Content Letter (RCL): NJSAMS 4.1 RCL
NJSAMS 4.0 has been released on 07/01/2018!! Please find the Release Content Letter (RCL): NJSAMS 4.0 RCL
NJSAMS 3.8 has been released on 05/18/2018!! Please find the Release Content Letter (RCL): NJSAMS 3.8 RCL
NJSAMS 3.7 has been released on 12/08/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.7 RCL
NJSAMS 3.6 has been released on 11/15/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.6 RCL
NJSAMS 3.5.3 has been released on 09/14/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.5.3 RCL
NJSAMS 3.5.2 has been released on 09/01/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.5.2 RCL
NJSAMS 3.5.1 has been released on 07/24/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.5.1 RCL
NJSAMS 3.5 has been released on 07/01/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.5 RCL
NJSAMS 3.4.5.2 has been released on 04/17/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.4.5.2 RCL
NJSAMS 3.4.5 has been released on 04/10/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.4.5 RCL
NJSAMS 3.4.4 has been released on 03/07/2017!! Please find the Release Content Letter (RCL): NJSAMS 3.4.4 RCL
NJSAMS 3.4.2.1 has been released on 11/30/2016!! Clients admitted in IOP level of care (across all the initiatives) will appear in ERL due list 10 days before expiring current authorization
NJSAMS 3.4.2 has been released on 09/26/2016!! Please find the Release Content Letter (RCL): NJSAMS 3.4.2 RCL
NJSAMS 3.4.1.1 has been released on 07/15/2016!! Please find the Release Content Letter (RCL): NJSAMS 3.4.1.1 RCL
For previous NJSAMS release information, click here
NJSAMS 3.4.2 Release PowerPoint State Administrative PA IME Update for Providers

Letter to IME Affiliated Providers - Change in IME Timeline for Medicaid Prior Authorization (PA). please click on link below
Change in IME Timeline

PROHIBITION ON REDISCLOSURE OF CONFIDENTIAL INFORMATION

This notice accompanies a disclosure of information concerning a client in substance use treatment made to you with the consent of such client. This information has been disclosed to you from records protected by Federal confidentiality rules (42 C.F.R. Part 2). The Federal rules prohibit you from making any further disclosure of this information unless further disclosure is expressly permitted by the written consent of the person to whom it pertains or as otherwise permitted by 42 C.F.R. Part 2. A general authorization for the release of medical or other information is NOT sufficient for this purpose. The federal rules restrict any use of information to criminally investigate or prosecute any alcohol or drug abuse client.

For any help regarding NJSAMS, please contact call center at 609-438-4415.

HIPAA Password Compliance

The HIPAA Privacy Regulations require that appropriate administrative, technical, and physical safeguards are in place to protect the privacy of protected health information. To meet this requirement, New Jersey Substance Abuse Monitoring System(NJSAMS) has implemented a change to the password policy for all accounts used for accessing the NJSAMS web site.

The following represents the minimum requirements for your NJSAMS password.

Password complexity: Must not contain significant portions (three or more contiguous characters) of your User Id, must be at least eight (8) characters in length, must not use control characters and other non-printing characters, and must contain characters from at least three of the following four categories arranged in any order.
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Non-alphabetic characters: ~!@#$%^*&;?.+_
Maximum age: All passwords must be changed at least every sixty (60) days.
History: Set at six (6), meaning the password needs to be set six times before it can be reused.
Account Lockout Threshold: After five (5) unsuccessful attempts to enter a password, the involved user-ID will be temporarily disabled for five (5) minutes after which the account will be automatically unlocked.

Guide to Creating A Secure Password

Passwords must be a minimum of eight (8) characters long and alphanumeric. Passwords should not be based on one's user name, actual name or any dictionary name; i.e., a good password should not contain standard words. The longer your password is the more secure it will be.